Effective Date: September 1, 2024

1. Introduction

Welcome to SimpleHome. This Privacy Policy explains how we use and protect the information we collect through SMS communications. We are committed to safeguarding your privacy and ensuring that your personal information is handled with care and respect. By accessing or using our services, including receiving SMS communications, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not engage with our services.

2. Information We Collect

When you engage with us via SMS, we may collect the following types of information:

• Personal Information: Such as your name, phone number, and any other information you provide to us in your messages.

• Usage Data:** Information about how you interact with our SMS messages, including response rates and any actions you take based on our messages.

3. How We Use Your Information

If you have consented to receive conversational text messages, you may receive SMS communications related to the following purposes:

• Service Delivery: To provide you with updates regarding your orders, deliveries, customer support related to our products or services, or other relevant information.

• Feedback and Improvement: To gather feedback and improve our services and communication strategies.

• Appointment reminders and Follow-up Messages.

4. Your Consent

Consent: By providing your consent to receive SMS communications, you acknowledge and agree to receive conversational text messages from SimpleHome at the phone number you provide. Information obtained as part of the SMS consent process will not be shared with third parties.

We collect your consent to receive SMS communications through various opt-in methods. By opting into our SMS services, you confirm your agreement to receive messages from SimpleHome. Opt-ins can occur in the following ways:

• Website Sign-Up: When you provide your phone number and consent through forms on our website, you are agreeing to receive SMS communications as outlined in this policy.

• In-Person: If you provide your phone number and consent during in-person interactions, such as at trade shows, events, or our business locations, you are opting into our SMS services.

• Phone or Text Opt-In: If you verbally agree during a phone conversation or respond positively to a text invitation (e.g., replying "YES" or other specified keywords), you are consenting to receive SMS messages.

• Paper Forms or Contracts: If you provide your phone number and consent on any paper-based forms, contracts, or sign-up sheets provided by us or our representatives, you agree to receive SMS communications.

• SMS consent or phone numbers collected for SMS purposes will not be shared under any circumstances for marketing purposes.

Opt-Out:

You may opt out of SMS communications at any time by:

• Replying "STOP" to any message you receive from us. This will immediately unsubscribe you from further messages.

• Contacting us directly at 205-225-9524 with a request to be removed from our SMS list.

Once you opt out, you will no longer receive SMS messages, except for those necessary to fulfill any ongoing services you have requested.

5. Sharing Your Information

We do not sell, trade, or rent your personal information obtained as part of the SMS consent process to third parties. We may share your information with trusted partners or service providers who assist us in delivering SMS communications and related services. These partners are bound by confidentiality agreements and are prohibited from using your information for any other purposes. No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes.

6. Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once it is no longer needed, we will securely delete or anonymize your information.

8. Your Rights

You have the right to:

• Access: Request access to the personal information we hold about you.

• Correction: Request correction of any inaccuracies in your personal information.

• Deletion: Request deletion of your personal information, subject to certain legal obligations.

• Opt-Out: Opt-out of receiving further SMS communications from us at any time.

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by updating the effective date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy and Terms of Service or our SMS communications, text HELP or contact us at:

SimpleHome

516 Business Center Drive, Birmingham, AL 35244

michael@simplehomellc.com

205-225-9524

Thank you for your trust in SimpleHome. We are dedicated to protecting your privacy and ensuring a positive experience with our SMS communications. Messaging frequency may vary. Message and data rates may apply. You can opt out at any time by texting STOP. Visit https://www.simplehomellc.com/privacy-policy to see our privacy policy and terms of service.